Every business knows that the customer is the king. But, to understand the needs and wants of the customer, it is important to get feedback from the customers. You may not believe this, but the right customer feedback can help you in high levels of business growth. Feedback shows that you care for the needs of your customers, and you want to know what needs to be done to improve the experience of your customers.
It helps you in getting insights that you may not get anywhere else. The expectation of customers from brands and businesses are increasing every year. As per a study, it has been found that almost 52% of customers feel that businesses need to take action based on the feedback given by the customers. You can’t ignore the feedback of your customers if you are looking for high growth in your business.
Collecting feedback from customers is not a big task today. Many apps and websites are available these days that will help you in automating the customer feedback process for you.
In this article, we have mentioned some of the best feedback apps on android that you can use to get feedback from your customers:
Emojis
This is an awesome customer feedback tool that can help you in collecting feedback from different users in the form of emojis. The tool can be easily used to collect feedback, generate leads, and boost customer engagement.
When you use this feedback app, it won’t ask the customer to choose the best option from the list. Rather, it will simply ask them to choose the best emoji that can express their review. Most people use emojis. Thus, it can be a great tool to get customer reviews easily.
Happiness Wand
A powerful and simple tool that measures customer feedback. A cloud-based app to collect feedback from your customers with real-time analytics. Thus helping the business owners to collect the customer responses and help improve their businesses and be in contact with the customers. Apps developed for both android and iPad tablets. This tool supports multi-language and multiple kiosks can be created.
Survey Monkey
Survey Monkey is a survey and feedback tool that can be used by businesses of all sizes. By using this tool, you can also run unlimited surveys to get customer feedback with ease, and it will help you in getting the benefits of tons of features like customization, data export option, text analysis, and A/B testing. No matter if you own a small business or a big business, using Survey Monkey can be highly beneficial for you.
SurveyApp
When you want to get customer feedback at the point of experience, using SurveyApp can be a good experience. The best part about this app is that it can be used on all devices like tabs, phones, and iPad. The app also allows you to get customer feedback with ease. For example, if you want to get customer feedback for your restaurant or about the taste of the food you offer, you can use SurveyApp to get feedback from your customers.
This feedback app also supports smiley. Thus, it works exceptionally well for businesses of all sizes and types. The best part about this app is that you can also use it to collect feedback via email. The app can also work in offline mode. The app also supports different languages, so it is a perfect choice for global businesses.
Usabilla
If you want to have access to an advanced customer feedback tool, try to choose Usabilla. This customer feedback tool has a lot to offer. You can use this app to get customer feedback for your website, app, and email. The best part is that this app also uses emojis for collecting feedback. Thus, it offers a user-friendly feedback tool for all types of customers.
Usersnap
Usersnap is a great customer feedback tool that offers great options for getting honest feedback and reviews from customers. You can choose to conduct NPS, get customer satisfaction surveys, choose to collect qualitative data, and more.
The multiple feedback widgets can be easily customized as per your needs. The app can also be used for your websites to get feedback from your website visitors.
The trigger feedback is one of the best features that you get along with Usersnap. You can get real-time feedback from your customers by choosing this app. For businesses that need to collect detailed feedback from several channels, Usersnap can be a great option for you.
Google Forms
We all know about Google Forms. But, do you know, it is one of the best feedback apps that can help you in getting detailed feedback from your customers? The best part about Google Forms is that it works for almost all types of feedback you want to have. It is a free, customizable, and feature-rich survey tool. If you are on a budget, Google forms can be a great choice for you.
All customer feedback tools mentioned above help you in getting lots of features and services. These tools will help you in collecting and analyzing customer feedback through multiple channels. It can help you in improving the customer experience.
So, grab the tools that can align with your marketing needs. Let us know which one of these tools you loved the most.
For the best-secured feedback app in Kochi contact Happiness Wand.: E-Mail: sales.india@happinesswand.com